About Us
The Wilcox Agency is located in the great city of Round Rock, TX. With over 20 years of insurance industry experience and we use that knowledge to educate our clients and help them make decisions to help protect the things they have worked hard for. Our agency takes prides in taking the time to provide the best customer service and help find customized insurance solutions for personal and business clients. We work with businesses and families in Austin, Georgetown, Leander, Cedar Park, and Round Rock. We specialize in home insurance, auto insurance, business insurance, life insurance, and more.
We treat our clients like family and our commitment is to meet with every client yearly to conduct a policy review and ensure we are keeping up with changes.
You can find our office located right off Old Settlers Blvd. Feel free to reach out and we can explore all that Farmers has to offer together!
Give us a call at (512) 262-4411 and we'll be happy to answer any questions you might have.
Neighborhoods served
Williamson County, Travis County, and Hayes County
States licensed in
TX
Meet the Team
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Monica (Crystal) Wilcox
AGENT & OWNER
Crystal Wilcox is the proud owner of Wilcox Insurance Agency in Round Rock, Texas, bringing over 20 years of experience in the insurance industry. She specializes in helping businesses safeguard what matters most through comprehensive, competitive insurance solutions tailored to their unique needs.
At Wilcox Insurance, Crystal has built a reputation for putting people first. From the very first conversation to claim resolution, every client is treated like family—with care, transparency, and a personal touch that sets her agency apart.
Crystal’s passion for service doesn’t stop at the office. She’s deeply rooted in her community, actively involved in organizations like CASA and the Catalyst Collective, where she mentors, advocates, and helps others discover their purpose. With Crystal, insurance is more than a policy—it’s about protection you can trust and relationships that last.
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Ana Schaible
AGENT
With over 29 years of experience in the insurance industry, Ana Schaible brings unmatched knowledge and dedication to every client she serves. Her passion lies in educating and empowering individuals and families to make confident decisions about their coverage—especially within the Spanish-speaking community.
Ana’s warm, face-to-face approach turns clients into family. She believes in truly getting to know the people she serves and making sure they’re not just insured—but protected with the right coverage for their unique needs. Whether you're a first-time policyholder or reviewing long-term protection, Ana is committed to walking with you every step of the way.
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Carmen Hernandez
MARKETING DIRECTOR
Carmen Hernandez brings a powerful blend of marketing expertise, community leadership, and a heart for service to our team. With a strong network of connections and a natural talent for building meaningful relationships, Carmen makes a lasting impact wherever she goes.
Her dedication, integrity, and passion for helping others shine through in everything she does. Whether she’s leading networking events, creating opportunities for collaboration, or connecting clients to the resources they need, Carmen is driven by a deep commitment to serving her community.
Our Values
Customer Commitment
We are committed to treating every customer like family—offering honest advice, going the extra mile, and always working to find the best option for them. As your trusted insurance advisor, we’re here to guide you with personalized insurance solutions that fit your needs today and grow with you into the future.
Service
At Wilcox Insurance, we’re here to build real relationships—not just policies. As a local insurance agency, we offer one-on-one support, providing consistent service you can count on, and staying in touch long after the sale. We follow up to ensure your coverage still fits your life, and we see every referral as the highest compliment we can receive.
Passion
Serving our community is our pillar—we proudly support local families, mortgage holders, and car dealerships with tailored insurance solutions that meet their unique needs. We’re dedicated to being a trusted partner every step of the way, committed to the success and security of the people and businesses we serve.
Continuous Improvement
Our commitment to be the best means coming together every week in huddles where we share knowledge, stay consistent, and support each other’s growth. By learning and improving together, we ensure our team is always ready to provide the caring, expert service our clients deserve.
Making A Difference
At Wilcox Insurance, we don’t just talk—we walk-the-walk. We embrace the mindset to get uncomfortable, knowing that true growth comes from pushing beyond our limits. With a focus on execution in business and a culture of accountability, we strive every day to make a meaningful difference for our clients and community. Join us on this journey and experience the difference dedication makes.
Contact us
Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!